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LabResultsDesk™ Overview |
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| LabResultsDesk™ is a secure digital voice mail enabling you and your staff to record confidential lab results messages to your patients using any phone and your patients can access your messages any time (24/7) from any phone. For medical facilities, coordinating the delivery of test results via manual phone calls and letter are time consuming, frustrating and inefficient. With LabResultsDesk™, you can eliminate phone tagging, reduce interruptions for your staff, track your message delivery with timestamp of when your patients accessed it, and offer unlimited access to their test results. |
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| Please complete our quote
form and we will provide a custom price quote. |
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According to study in the June 2009 issue of the Archives of Internal Medicine, primary care clinicians and their staffs sometimes fail to inform all patients of the results of lab or screening tests or fail to keep records that patients were informed and thus have no proof (about one out of every 14 abnormal tests). With LabResultsDesk™, you never need to worry about record keeping, since it automatically logs timestamp entries about when the patient was notified, when they accessed your messages and how many times etc and provides detailed web based report. Best of all, you have no software or hardware to install or maintain and you can manage our service via any phone and computer connected to an internet. |
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If the results are routine, you can select a pre-recorded message that you have previously created and you're done. If the results require a personally recorded message, you select that option. You can leave messages for multiple patients in a single phone call. |
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Features |
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| Key Benefits |
- Reduce incoming call volume.
- Eliminate phone tagging.
- Library messages for normal test results.
- Convenient for patients (24/7 access).
- Reduce malpractice exposure.
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| Product Literature |
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| How does
LabResultsDesk™ work? |
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| Here are the steps involved in the message recording and retrieval of test results: |
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Step 1: You need to create the patient's lab account using our web based portal when your patients report for their lab work. You will need to provide the patient card (as shown in below sample card) to your patients. The patient card gives instructions on how to retrieve messages 24/7 via a touch-tone phone.
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Step 2: When the results came in, you dial in our toll-free number or local area code number and record the message for the patients. Caller ID of your office and secure PINs ensure that only authorized personnel can record messages.
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Step 3: Our system will automatically call to notify your patients that their test results are ready to retrieve.
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Step 4: Patients will dial our toll-free number or local area code number at their convenience, 24 hours a day, and log in to listen to their messages multiple times for up to 30 days after which the messages are archived and stored in our system.
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Step 5: You view the detailed reports of all messages in real time that are retrieved and not retrieved by your patients with color coded icons using our web based portal.
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