LabResultsDesk™ Benefits
- Web based access so results can be viewed from any computer.
- All you need is a computer with internet and a touch tone phone. There is nothing for you to buy or install. It’s just that easy!
- Reduces the number of incoming office calls during peak business hours.
- No disruptive interruptions to staff from patients calling for results.
- Eliminates multiple phone calls in an attempt to contact your patients.
- Provides highest level of security and confidentiality.
- The message is recorded in your own voice for perosonalization to your patients.
- You may record your messages using any phone or computer with a microphone.
- Our outbound “Message Waiting” Notification Calls lets your patients to know when the test results are ready.
- You can configure how many times the system keeps calling until the patient retrieves their message.
- You can configure how many days the message remains on the service before it expires.
- Patients may access their test results messages at their convenience 24 hours a day using any phone or computer.
- Improves your liability compliance in that all activities involved in leaving a message and retrieval by your patient are timestamped and old messages retrieved by patients are archived.
- Our web based portal provides detailed patient activity reports with actual time stamp.
- Save hours of time by creating and using pre-recorded library messages provided with our system.
- Increase patient satisfaction, decrease frustration.
- Can be easily integrated with existing EMR/PMS systems.
- Fully HIPAA compliant by restricting the user access using logins and industry-standard SSL encryption.
- Low monthly fee and quick return of investment.