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| Technology |
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Scheduling typically involves complex logic of integrating multi-dimensional views of resources including people, facilities and equipment, locations, services offered by resources which can extend to multiple blocks of time. In order to expose availability for a particular service or activity, we evaluate the availability of underlying resources, and apply appropriate constraints based on your unique business rules. Yet, the scheduling process needs to be simple for your staff and customers. When you look at our products, you will appreciate our simplicity and easy user interface but can handle most complex scenarios. |
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| ITFrontDesk exploits the ubiquitous, real-time nature of the Phone and Internet to give widely-dispersed users the ability to participate in any transactions from virtually anywhere in the world. There is no software to install for your customers or your staff because all of our products are a browser-based application that runs on the Web. Our state of the art IVR hardware & software allows your customers to do transactions over the phone as they normally would do with real front desk people. |
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| Open Standards-Based Technology |
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Our software relies on open, standards-based technology. All of our products are built on J2EE platform. Our browser-based thin client web application incorporates up-to-date technology such as Struts, Spring framework, Hibernate, AJAX, CSS and XML transformation to provide an attractive and responsive user interface.
Our IVR system uses state of the art telephony hardware using analog/digital interface voice boards with scalability from 2 to 1920 telephone ports. Our IVR system handles both Analog POTS (landline phones) as well as VoIP SIP phone lines. |
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| Security |
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Industry-standard security practices are adhered to throughout the application, such as SSL encryption for secure browser access, configurable use of strong passwords and password policies, the encryption of sensitive information in the database, and audit trail logging of security-related operations. |
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| HIPPA Compliance |
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All our products are fully HIPPA Compliant and Patient's sensitive info is protected by encryption and user logins with only privileged user can access the sensitive info. |
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Features |
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| Technology Overview |
- Platform-independent open source Java J2EE technology
- In-house hosted Enterprise servers protected by multiple firewalls for online and IVR application
- State of the art telephony hardware for IVR solutions
- 24/7 technical support.
- Our Professionals are:
Sun©, Java©, and Oracle© Certified
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