Need someone to assist your clients with their scheduling needs but can’t afford to hire someone to work for you 24/7? It is now possible with IT Frontdesk. We offer top-quality automated scheduling software that can provide assistance just like a real live receptionist over the phone. This is perfect for facilities that need to save time, money and manpower. Specifically designed for short-staffed health care facilities that would like to provide their clients the best service 24 hours a day and 7 days a week at a very low cost.
Human-like scheduler software
- Our automated scheduling software has a high-tech telephony IVR system with a virtually human recorded superior voice quality for clients to also have the feel that they are speaking with a live person.
- If in case they would wish to speak with a receptionist, the 24/7 customer support is also available for them.
- The automated service will lessen clients’ frustrations because of the easy to follow selections and no hold times.
- The Text-to-Speech (TTS) or pre-recorded audio by your own voice or by professional voice talent can be used depending on the configuration.
- The IVR script is also customizable so you will have the option to choose how you want the audio message to be played or sent.
- The incoming calls can be routed to an appropriate support personal based on the client’s priority, needs and preferences.
- Very useful as well for nurses, physicians, and other health care personnels because they will have the control of when and how they can be reached by their clients, and vice versa.
Multi-lingual reminder software
- Our Reminder software has a multi-lingual feature that is capable of sendng out automated reminder calls to patients in their preferred language, using personalized human pre-recorded voice message.
- The virtually automated receptionist can take calls from clients in their natural language dialogue depending on their configuration.
- Together with the Built-in speech recognition, users will have the ability to either speak naturally or press keys on their telephone keypad when making a selection.
- Their pesonal messages can also be forwarded to their selected facility’s contact number as they wish.
- The appointments can be checked anytime of the day since all information are stored in the web-based admin portal.
- You can create a customized SMS message or email template depending on the preferred language for routinary notifications.
- You can also configure the times when you want to send the alerts and reminders.
- The automated scheduling software can take inputs from clients whether they would like to confirm or cancel a schedule appointment.
- ReminderDesk’s web-based Admin Interface has user friendly graphical for client’s easy use.
Who would not want to provide their clients with only the best quality services possible? Please contact us for more information on these products.