IT FRONT DESK, AN IVR SCHEDULING SOFTWARE SERVICE PROVIDER
IT Front Desk is a virtual front desk software services provider. Our goal is to automate all of your front desk needs by providing state-of-the-art, Internet Voice Response (IVR) systems. These systems are available 24 hours per day, 7 days per week, to your clients and staff. ITFrontDesk effortless and accessible products will save your staff time by improving efficiency, cutting costs, and open access to new clients.
To learn more about ITFrontDesk products and how they can help your business fully automate your front desk needs, please watch a brief video presentation.
Learn More...AppointmentDesk™
AppointmentDesk™ software unlike other appointment patient scheduling software, it is fully automated by providing you a three-in-one solution: 1.) Web-based customer automated appointment scheduling software, 2.) IVR Phone Appointment scheduling software for customers, and 3.) Web-based Scheduling software with administrative staff portal for scheduling appointments, set up working schedule, calendar, view reports etc.
- 24/7 self-serve phone & online scheduler
- Web-based administrative staff portal
- Call transfer to your front desk staff
- Multilingual & customizable
ReminderDesk™
ReminderDesk™ is appointment reminders scheduler software that automatically dials your customer’s phone number one or two days prior to a scheduled appointment to remind them of an upcoming appointment. Our phone reminder service is very unique because not only does it remind the customer of the appointment, but also confirms the appointment by collecting input from your customer, decreasing the amount of no-shows. ReminderDesk can be used with any appointment scheduling software including EMR/PMS systems.
- Phone Reminder, SMS Text Messaging and Email Reminder
- Accepts input from the user to confirm or reschedule
- Displays your business phone Caller ID & Name
- Multiple attempts and multiple phone numbers
- Option to transfer the call to your staff
LabResultsDesk™
LabResultsDesk™ is a secure patient results message delivery and lab results message delivery voice mail system that sends confidential test results to your patients using your recorded voice. This lab message service reduces incoming phone calls and eliminates unnecessary phone tagging. You simply record the lab results message for patients using any phone or computer. The system will notify patients with the availability of their lab results and it will provide a number for them to call with instructions to hear the message.
- 24/7 phone and online access
- Eliminates phone tagging
- Pre-recorded library messages
- Full HIPAA compliance
ReservationDesk™
ReservationDesk™ can be used to reserve events, rental services, or training sessions by phone or online by your customers. This service can be configured for multiple locations, events, dates and times. By using our admin portal, you can easily schedule multiple events, create seat limitations, and view real time status of booked reservations.
- 24/7 self-serve phone reservation
- 24/7 self-serve online reservation
- Web-based administrative portal to manage events and view reports
MedicationReminderDesk™
MedicationReminderDesk™ is a reminder software service for people of all ages for taking medications on time. It has built in escalation procedures to notify loved ones or a care provider. Notifications are sent by SMS text messaging for any missed calls.
- Phone reminder at a prescribed time
- Multiple reminder attempts
- Built-in escalation procedure
BroadcastDesk™
BroadcastDesk™ service allows you to instantly send hundreds or even thousands of interactive phone calls, SMS text messages, and email with ease right from your computer. Effortlessly send alerts, notifications, reminders, product updates, subscription renewals, product recalls, promotional sales campaigns, interactive polls or surveys and more right from the Web.
- Phone / SMS Text Messaging / Email
- Fast and easy to configure and launch
- Real time voice campaign reports
SaaS / ASP Hosted Service
With Software as a Service (SaaS) model or Application Service Provider (ASP) hosted solution, you avoid the expense and complexity of running these systems internally simply enjoying the benefits of using the software. With Saas /ASP model, you will pay a low monthly fee or per minute for the calls used.
- No software to install, maintain or upgrade.
- All you need is a computer connected to the internet.
- No large investment on initial purchase.
- We take care of technology so you can focus on caring your patients and/or customers.
- State-of-the-art telephony servers with multi-line telephone ports.
- 24/7 access anytime from anywhere.
Take a Live Demo
Call us to arrange for Live Demo of our Reminder Calls; No obligations. Try it now!
Interactive Voice Response
Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have voice recorded prompts and menus to give information to callers. Touch-tone phone keypad entries or spoken commands are gathered from the caller to collect information and navigational information.
ITFrontDesk has developed an award winning IVR phone system that includes state of the art voice boards and voice prompts recorded by professional voice talents.
Few of our clients
Upcoming Products
OncallDesk™ puts your hospital staff, nurses, colleagues, and patients in direct contact with you or anyone who is on-call at any moment by applying a rules-based engine, simply by dialing a single phone number.
DrugRefillDesk™ allows your patients to make a prescription refill request any time (24/7) using their phone and you can approve and electronically send them to their pharmacy with a few clicks at your convenience.