SaaS (No Software/Hardware)

No Software or Hardware to install or maintain or upgrade
No large initial investment
Multiple concurrent calls and redundant servers
Full features including online services
24/7 access from anywhere /anytime
Small monthly payments

Turnkey Appliance

Quick Return of Investment
Ideal for small offices
Expand to multiple phone lines
VoIP inexpensive phone lines
Optional failover to ITFrontDesk servers
Complete front office solution including phone PBX

Demo

Dial 1-877-622-8181 and schedule an appointment with fictious Demo Medical Group

AUTOMATED SCHEDULING SOFTWARE

Our appointment scheduling software allows your customers to schedule appointments using our online appointment scheduler, phone scheduler and 2-way SMS text scheduler. Unlike most of our competitors who offer only web scheduling, our scheduling software is very unique that it allows your customers to schedule appointments by phone using our IVR appointment scheduler. The scheduling software allows your customers to schedule an appointment at any time 24/7.

REMINDER SOFTWARE

Our appointment reminder software not only reminds appointments but also confirms appointments via phone reminder, text reminder and email reminder. Patient reminders can be used standalone or with our automated scheduler. Our text reminder software is 2-way allowing your patients to respond by text with their appointment confirmation. Email reminders also provide for the capability to capture appointment confirmations.

LAB RESULTS DELIVERY

Our automated patient test results message delivery allows you to focus more on the patients care and less on phone tagging in delivering the lab results messages. Our Lab Results reporting software is HIPAA compliant and provides detailed logging of patient calls. Messages are stored safely and securely in our data centers and are protected by multiple firewalls and top tier security technology. Test results can also be accessed online.

EVENT RESERVATION

Our reservation software allows your students to make test reservations for the courses they are taking in any given term. Our event scheduling software is a capacity-based event reservation solution (i.e. hotel reservations, rental reservations, sports events) allowing your customers to make reservations using web based online reservation and phone reservation functionality at any time 24/7.

Few of our clients

IT FRONT DESK, AN IVR SCHEDULING SOFTWARE SERVICE PROVIDER

IT Front Desk is a virtual front desk software services provider. Our goal is to automate all of your front desk needs by providing state-of-the-art, Internet Voice Response (IVR) systems. These systems are available 24 hours per day, 7 days per week, to your clients and staff. ITFrontDesk effortless and accessible products will save your staff time by improving efficiency, cutting costs, and open access to new clients.

To learn more about ITFrontDesk products and how they can help your business fully automate your front desk needs, please watch a brief video presentation.

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IT Front Desk Products Presentation

PRODUCTS

AppointmentDesk™

Self-serve Scheduling Appointment Software (Phone/Web)

AppointmentDesk™ software unlike other appointment patient scheduling software, it is fully automated by providing you a three-in-one solution: 1.) Web-based customer automated appointment scheduling software, 2.) IVR Phone Appointment scheduling software for customers, and 3.) Web-based Scheduling software with administrative staff portal for scheduling appointments, set up working schedule, calendar, view reports etc.

Benefits:

24/7 self-serve phone & online scheduler
Web-based administrative staff portal
Call transfer to your front desk staff
Multilingual & customizable

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ReminderDesk™

Appointment Reminder & Confirmation Service

ReminderDesk™ is appointment reminders scheduler software that automatically dials your customer’s phone number one or two days prior to a scheduled appointment to remind them of an upcoming appointment. Our phone reminder service is very unique because not only does it remind the customer of the appointment, but also confirms the appointment by collecting input from your customer, decreasing the amount of no-shows. ReminderDesk can be used with any appointment scheduling software including EMR/PMS systems.

Benefits:

Phone Reminder, SMS Text Messaging and Email Reminder
Accepts input from the user to confirm or reschedule
Displays your business phone Caller ID & Name
Multiple attempts and multiple phone numbers
Option to transfer the call to your staff

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LabResultsDesk™

Lab Results Message Delivery Service

LabResultsDesk™ is a secure patient results message delivery and lab results message delivery voice mail system that sends confidential test results to your patients using your recorded voice. This lab message service reduces incoming phone calls and eliminates unnecessary phone tagging. You simply record the lab results message for patients using any phone or computer. The system will notify patients with the availability of their lab results and it will provide a number for them to call with instructions to hear the message.

Benefits:

24/7 phone and online access
Eliminates phone tagging
Pre-recorded library messages
Full HIPAA compliance

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ReservationDesk™

Event / Rental / Training Reservation

ReservationDesk™ can be used to reserve events, rental services, or training sessions by phone or online by your customers. This service can be configured for multiple locations, events, dates and times. By using our admin portal, you can easily schedule multiple events, create seat limitations, and view real time status of booked reservations.

Benefits:

24/7 self-serve phone reservation
24/7 self-serve online reservation
Web-based administrative portal to manage events and view reports

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MedicationReminderDesk™

Medication Reminder Software Service

MedicationReminderDesk™ is a reminder software service for people of all ages for taking medications on time. It has built in escalation procedures to notify loved ones or a care provider. Notifications are sent by SMS text messaging for any missed calls.

Benefits:

Phone reminder at a prescribed time
Multiple reminder attempts
Built-in escalation procedure

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BroadcastDesk™

Voice Broadcast Service

BroadcastDesk™ service allows you to instantly send hundreds or even thousands of interactive phone calls, SMS text messages, and email with ease right from your computer. Effortlessly send alerts, notifications, reminders, product updates, subscription renewals, product recalls, promotional sales campaigns, interactive polls or surveys and more right from the Web.

Benefits:

Phone / SMS Text Messaging / Email
Fast and easy to configure and launch
Real time voice campaign reports

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Partners

ITFrontDesk is proud to partner with Network Implementers in distributing our products in India. Network Implementers is founded by experienced Cisco Certified Internet work Experts delivering world-class Managed IT network services and IT infrastructure support for businesses across the globe.

SaaS / ASP Hosted Service

With Software as a Service (SaaS) model or Application Service Provider (ASP) hosted solution, you avoid the expense and complexity of running these systems internally simply enjoying the benefits of using the software. With Saas /ASP model, you will pay a low monthly fee or per minute for the calls used.

Benefits

No software to install, maintain or upgrade.
All you need is a computer connected to the internet.
No large investment on initial purchase.
We take care of technology so you can focus on caring your patients and/or customers.
State-of-the-art telephony servers with multi-line telephone ports.
24/7 access anytime from anywhere.

Take a Live Demo

Demo AppointmentDesk™ Now!

Dial 1-877-622-8181

View Demo

Test Drive ReminderDesk™ Now!

Call us to arrange for Live Demo of our Reminder Calls; No obligations. Try it now!

Test Drive Demo

Interactive Voice Response

Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have voice recorded prompts and menus to give information to callers. Touch-tone phone keypad entries or spoken commands are gathered from the caller to collect information and navigational information.

ITFrontDesk has developed an award winning IVR phone system that includes state of the art voice boards and voice prompts recorded by professional voice talents.