ITFrontDesk takes advantage of the phone and Internet to give users the ability to participate in any transaction from anywhere in the world. There is no software to install for your customers or staff because all of our products are a browser-based application that runs on the Web. Our state of the art Interactive Voice Response (IVR) hardware and software allows your customers to do transactions over the phone as they normally would do with real front desk staff.

Our software is built on an open, standards-based technology. All of our products are built using the J2EE platform. Our browser-based client web application uses up-to-date technology that may include programming languages such as Struts, Spring framework, Hibernate, AJAX, CSS and XML to provide an attractive and responsive user interface.

Our IVR system uses state of the art telephony hardware that uses analog/digital interface voice boards with scalability from 2 to 1920 telephone ports. Our IVR system handles both Analog POTS (landline phones) as well as VoIP SIP phone lines.

Security is our maximum concern for our clients. We use industry-standard security practices throughout our applications, including SSL encryption for secure browser access, configurable use of strong passwords and password policies, the encryption of sensitive information in the database, and audit trail logging of security-related operations.

All our products are fully HIPPA compliant. The sensitive patient information is protected by encryption with user logins which only privileged users can access.