Products

ITFrontDesk offers six (6) top-quality product solutions for businesses of all sizes. These business solutions include appointment scheduling and reminders, IVR scheduling software, patient lab results messaging, phone appointment scheduling and reminder, reservation scheduling, and medication reminder messaging systems. Learn more about these products below.

AppointmentDesk™ software unlike other appointment patient scheduling software, it is fully automated by providing you a three-in-one solution:

1. Web-based customer automated appointment scheduling software
2. IVR Phone Appointment scheduling software for customers
3. Web-based Scheduling software with administrative staff portal for scheduling appointments, set up working schedule, calendar, view reports etc.

We understand that many people are not internet savvy to book their appointments online and prefer traditional appointment reservations over the phone. Thus we have developed a state of the art IVR system that is very powerful yet simple enough to use by anyone.

Benefits:

• 24/7 self-serve phone scheduler
• 24/7 self-serve online scheduler
• Web-based administrative staff portal
• Integrated with ReminderDesk™

ReminderDesk™ is an extension for our product AppointmentDesk™ and integrates well together. It is appointment reminder scheduler software that automatically dials your customer’s phone number one or two days prior to a scheduled appointment to remind them of an upcoming appointment.

Our phone reminder service is very unique because not only does it remind the customer of the appointment, but also confirms the appointment by collecting input from your customer, decreasing the amount of no-shows. ReminderDesk can be used with any appointment scheduling software including EMR/PMS systems.

It can be configured to dial up to three (3) different alternate phone numbers such as home, work and cell numbers including sending SMS text messages to specified numbers.

Benefits:

• Phone Reminder, SMS Text Messaging and Email Reminder
• Displays Business Caller ID & Name to your Customers
• Multiple attempts and multiple phone numbers
• Reduces the number of no-shows

LabResultsDesk™ is a secure patient results message delivery and lab results message delivery voice mail system that sends confidential test results to your patients using your recorded voice. This lab message service reduces incoming phone calls and eliminates unnecessary phone tagging.

You simply record the lab results message for patients using any phone or computer. The system will notify patients with the availability of their lab results and it will provide a number for them to call with instructions to hear the message. Your patients can dial in any time and listen to your messages.

Benefits:

• 24/7 phone and online access
• Eliminates phone tagging
• Pre-recorded library messages
• Full HIPAA compliance

BroadcastDesk™ service allows you to instantly send hundreds or even thousands of interactive phone calls, SMS text messages, and email with ease right from your computer. Effortlessly send alerts, notifications, reminders, product updates, subscription renewals, product recalls, promotional sales campaigns, interactive polls or surveys and more right from the Web.

Voice broadcasting is used successfully by many industries and organizations as an effective means of communicating corporate voice messages, informational messages, past due notices, reminders and verifications.

Benefits:

• Phone / SMS Text Messaging / Email
• Fast and easy to configure and launch
• Real time voice campaign reports

ReservationDesk™ can be used to reserve events, rental services, or training sessions by phone or online by your customers. This service can be configured for multiple locations, events, dates and times. By using our admin portal, you can easily schedule multiple events, create seat limitations, and view real time status of booked reservations.

Benefits:

• 24/7 self-serve phone reservation
• 24/7 self-serve online reservation
• Web-based administrative portal to manage events and view reports

MedicationReminderDesk™ is a reminder software service for people of all ages for taking medications on time. It has built in escalation procedures to notify loved ones or a care provider. Notifications are sent by SMS text messaging for any missed calls.

Benefits:

• Phone reminder at a prescribed time
• Multiple reminder attempts
• Built-in escalation procedure