Self-serve Scheduling Appointment Software (Phone/Web)
AppointmentDesk™ is unlike other appointment automation software, in that it fully automates appointment scheduling by providing:
How does AppointmentDesk™ work?
AppointmentDesk™ is accessed by your patients/customers at any time (24/7) using a phone or by computer connected to the internet. Our online interface is so simple that it involves only three (3) easy steps. Our phone system is designed by IVR usability experts to ensure that the voice menu is very simple and easy to understand for everyone.
Using the ApointmentDesk™ software, administrative staff can schedule appointments for walk-in patients. They can set up business location, providers, working hours, holidays, and even generate reports via the web-based admin portal. Physicians can access their appointment calendar using a PDA or other hand-held mobile device.
Customer IVR Phone-based Appointment Scheduling
ITFrontDesk’s AppointmentDesk™ offers an interactive voice response (IVR) interface that makes it easy for your customers to schedule their own appointments by phone 24/7. Our system is equipped with state-of-the-art speech recognition technology, allowing the user to speak or press the keypad for menu options. ITFrontDesk can provide you with the option of using our toll-free number or phone number with your office local area code, allowing your customers not to be charged for their phone call. You may also forward your phone number to ours so that your customers do not need to remember another phone number for their appointment needs.
Customer Online Web-based Appointment Scheduling
ITFrontDesk’s AppointmentDesk™ offers a convenient and flexible, user-friendly web interface to browse available slots to make appointments by the web 24/7. You may provide our website URL to your customers or you may link to us from your web site so customers do not need to remember multiple URLs. We can customize the website with your logo/banner and text (see our demo). Your new customers can sign up and use our services immediately or we can configure and get your approval before they can use the services.
Staff Web-based Administrative Portal
ITFrontDesk’s AppointmentDesk™ offers a web interface for administering appointment schedules, setting up business hours, holidays, add or remove resources (doctors, therapists, stylists etc.), locations, customize and view reports, and so much more. Through the admin web interface, you can make, cancel, and reschedule appointments for your customers.