AppointmentDesk™

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AppointmentDesk™

Self-serve Scheduling Appointment Software (Phone/Web)

AppointmentDesk™ software unlike other appointment patient scheduling software, it is fully automated by providing you a three-in-one solution:

  1. Web-based customer automated appointment scheduling software
  2. IVR Phone Appointment scheduling software for customers
  3. Web-based Scheduling software with administrative staff portal for scheduling appointments, set up working schedule, calendar, view reports etc.

ITFrontDesk offers highly-configurable solution to your business needs. We can customize AppointmentDesk™ with custom user accounts and more.
Call us at 1-877-2iT-Desk for your specific needs.

AppointmentDesk™ is available for two business types:

  1. Enterprise and Large corporations
  2. Small Business

AppointmentDesk™ was designed to make appointments at any time from any location and by any method 24/7 (online, wireless, phone or walk-ins). By switching over to our automated appointment scheduling, you will increase your business, boost revenue, reduce cancellations and no-shows, build repeat customers, increase customer satisfaction, and as a result increase customer referrals.

We offer complete packages (web interface, IVR phone component, admin interface, appointment Reminder service) at an affordable cost. Our system is unsurpassed for ease of use because there is no software to install. All our products are a browser-based application that runs on the Web. We also offer access to our products via wireless devices and Interactive Voice Response (IVR). Your patients/customers can make appointments online or by phone. You will be delighted to find how your customers are highly satisfied.

With our ASP hosted model, we host the software at our data center protected by multiple firewalls and enterprise grade servers. You do not need to purchase, install, maintain, or upgrade software for AppointmentDesk™ to work. You may export data at any time to be used with your other software or for personal backup.

We provide you with dedicated multi-line phone number with local area code of your choice (toll-free number at additional cost). You may forward your office phone line to our phone number (which does not incur any charge) or simply give our phone number to your customers. With online scheduler, we provide you with custom URL which you may provide your customers or best you add a link on your website with "Schedule Appointments" link/button.

Features

Who can benefit from this product?
Key Benefits
  • Reduce Costs.
  • Improve resource utilization.
  • Reduce cancellation and no-shows.
  • Better reporting and configuration.
  • Increase customer satisfaction and loyalty.
  • Increase employee productivity.
Product Literature
How does AppointmentDesk™ work?

AppointmentDesk™ is accessed by your patients/customers at any time (24/7) using a phone or by computer connected to the internet. Our online interface is so simple that it involves only three (3) easy steps. Our phone system is designed by IVR usability experts to ensure that the voice menu is very simple and easy to understand for everyone.

Using the ApointmentDesk™ software, administrative staff can schedule appointments for walk-in patients. They can set up business location, providers, working hours, holidays, and even generate reports via the web-based admin portal. Physicians can access their appointment calendar using a PDA or other hand-held mobile device.

Customer IVR Phone-based Appointment Scheduling

ITFrontDesk’s AppointmentDesk™ offers an interactive voice response (IVR) interface that makes it easy for your customers to schedule their own appointments by phone 24/7. Our system is equipped with state-of-the-art speech recognition technology, allowing the user to speak or press the keypad for menu options. ITFrontDesk can provide you with the option of using our toll-free number or phone number with your office local area code, allowing your customers not to be charged for their phone call. You may also forward your phone number to ours so that your customers do not need to remember another phone number for their appointment needs.

Customer Online Web-based Appointment Scheduling

ITFrontDesk’s AppointmentDesk™ offers a convenient and flexible, user-friendly web interface to browse available slots to make appointments by the web 24/7. You may provide our website URL to your customers or you may link to us from your web site so customers do not need to remember multiple URLs. We can customize the website with your logo/banner and text (see our demo). Your new customers can sign up and use our services immediately or we can configure and get your approval before they can use the services.

Staff Web-based Administrative Portal

ITFrontDesk’s AppointmentDesk™ offers a web interface for administering appointment schedules, setting up business hours, holidays, add or remove resources (doctors, therapists, stylists etc.), locations, customize and view reports, and so much more. Through the admin web interface, you can make, cancel, and reschedule appointments for your customers.